DO YOU SHIP TO MY LOCATION?

Yes! We ship worldwide.

HOW LONG DOES IT TAKE FOR MY ORDER TO PROCESS BEFORE SHIPPING?

It may take 3-5 business days from when you place your order for it to be processed before it’s shipped.  

Holidays and the pandemic may result in increased processing and shipping time. 

HOW LONG DOES SHIPPING TAKE?

Shipping depends on the courier chosen, where you’re located, and how quickly we’re able to process your order. Most packages arrive within two weeks of their ship date.

Holidays and the pandemic may result in increased processing and shipping time. Delivery estimates shown at checkout excludes processing time and applies once the package has been shipped.

WHAT ARE THE SHIPPING OPTIONS?

Shipping rates are weight based

ARE CUSTOMS FEES/VATS INCLUDED IN THE SHIPPING COST?

Any additional fees incurred from a package are the responsibility of the customer and are not included in the shipping cost. 

WHAT IF SHIPPING IS TOO EXPENSIVE FOR MY DELIVERY LOCATION?

Please reach out to us at wholesale@hitpointpress.com and we can look into alternate shipping arrangments.

CAN I SHIP TO A PO BOX?

Absolutely! Unfortunately FedEx is unable to deliver to PO boxes, so any orders placed that have delivery to a PO box and have chosen FedEx will be switched to an alternative (but comparable) delivery service from Canada Post (i.e. USPS or your local postal service). 

DO I HAVE TO INCLUDE A PHONE NUMBER TO PLACE MY ORDER?

Though our store accepts orders that do not include a phone number, please be aware that the information is used by our couriers to contact you regarding your delivery. Customers who do not include a valid phone number when placing their order will be responsible for any fees incurred in the event we need to reship your package. 

MY ADDRESS WAS INCORRECT AND WAS UNABLE TO BE DELIVERED, WHAT DO I DO?

Let us know at wholesale@hitpointpress.com! We’ll either track your package down or get your items reshipped.

Customers are responsible for providing us with an accurate delivery address and may be charged a reshipping fee to send their package out a second time.

MY ITEMS ARRIVED DAMAGED. WHAT DO I DO?

Reach out to wholesale@hitpointpress.com with images of the damaged item. 

THERE WAS AN ITEM MISSING FROM MY ORDER. HOW DO I GET IT?

Let us know at wholesale@hitpointpress.com for store orders!

WHAT IS YOUR RETURN POLICY?

We don’t accept exchanges or returns on unwanted products and all sales are final once shipped. We are happy to replace and reship any damaged products! Please reach out to us at wholesale@hitpointpress.com.

ARE THERE WHOLESALE OPTIONS AVAILABLE FOR STORES/DISTRIBUTORS?

Yes! For details on our wholesale or distributor options, please reach out to wholesale@hitpointpress.com. 

WHERE IS MY PREORDER ITEM?

The expected shipping date featured on the product page are estimates only and we do not guarantee timelines. Please be aware that orders that contain preorder items will not ship until everything in the order is available and will ship together.

HELP! MY QUESTION ISN’T LISTED HERE.

Contact wholesale@hitpointpress.com with your question! Please include the order number and email address used at checkout. We’ll get back to you within 2-3 business days!